FAQ
FAQ
Q: Why didn’t I receive an Order Confirmation email?
A: If you have not received the order confirmation email within a few minutes of your purchase, please check your Junk or Spam folder, as it may have been delivered there instead of to your inbox. If your order confirmation didn’t arrive to either place, please contact Customer Service at info@talking-tee.com
Q: Are the colors on the site accurate?
A: The photos on the site represent the Tee color as accurately as possible. However, the color of the product you order may vary slightly due to different monitor settings. Please contact our Customer Service team (Email: info@talking-tee.com) with any further inquiries.
Q: How much does delivery cost?
A: Delivery charges vary based on the type of delivery you select and by the location of your delivery address.
Q: How can I track my order?
A: To view the status of your order, simply log in to your talking-tee.com account and click "My Orders." Then, select the order number you wish to review. Your delivery confirmation will emailed to you within 7 days of your scheduled delivery. If you have any further questions regarding order tracking, feel free to contact our Customer Service team at info@talking-tee.com.
Q: Can I cancel my order?
A: Orders can be cancelled if they have not yet been fulfilled.
All product are printed per purchase, we do not maintain a stock. Due to this, once your order goes to print it can no longer be canceled. For more information, please contact our Customer Service team (Email: info@talking-tee.com).
Q: Can I change item/color/pattern/size after an order is placed?
A: If you want to make a change, please get in touch with Customer Service (Email: info@talking-tee.com) as soon as possible, as our orders go to print and ship quickly. If your items have already been printed or shipped, then unfortunately you won’t be able to make any changes. If you contact us before your order has been printed, we will do our best to facilitate a change.
Q: How long will it take for my order to arrive?
A: Order fulfillment has two stages:
- First - Processing time: Order verification, quality check, and packaging. All orders are sent to fulfillment within 3-5 business days after the order is placed.
- Second - Shipping time: This refers to the time it takes for items to be shipped from our fulfillment center to their destination. International delivery generally takes about 10–15 business days.
Q: What if I receive an incorrect order or item?
A: If incorrect items are delivered or your order arrives incomplete, please do not hesitate to contact us so we can correct the issue. Customer Service: info@talking-tee.com
Q: What if my item arrived damaged?
A: If your item arrives damaged, please contact our Customer Service team (Email: info@talking-tee.com) within 30 days of receiving your delivery so that we may either replace the item or offer a partial refund.
Q: WHAT IF I DON’T WANT MY ITEM FOR ANY OTHER REASON THAN DAMAGE? CAN I RETURN SOMETHING IF I DON’T LIKE IT?
A: Unfortunately, we cannot accept returns that don’t involve damaged or incorrect items. This is due to our unique, custom printing processes.
ALL OF OUR ITEMS ARE CUSTOM MADE AND NON-RETURNABLE
Q: How long will it take for my refund to show up on my credit card?
A: After receiving returned goods, it generally takes between 3-5 business days to complete the transfer. Once the transfer has been made, your refund should appear on your credit card or bank statement within 5-15 business days, (excluding weekends and holidays). If more than 15 days have past and the refund credit hasn’t appeared, we ask that you first contact your bank/credit card company for information. For further assistance, reach out to our Customer Service team, at info@talking-tee.com